Submitting a claim can seem overwhelming. At Austin & Co., Inc. we see our clients through every aspect of a claim.

Our Senior Claims Specialist, Katrina Papa, is dedicated to assisting clients through their loss. She holds a New York State Adjuster’s license and has worked extensively with insurance claim department personnel. Her duties include everything from assisting claimants and policy holders with taking an initial report to working as your advocate with the insurance carrier.

Filing a Claim
To file a claim, please contact our Senior Claims Specialist, Katrina Papa, at (518) 465-3591. You may also submit an inquiry with our online contact form.

Claim Emergencies
You can contact us 24/7 for claim emergencies at (518) 465-3591 or toll-free at (800) 836-0736. If contacting us after business hours, please follow the prompts to reach our 24-hour access service.

Please be advised that no coverage can be bound or altered nor can any claim be reported via our website or voicemail system.