Every employee-owner has a vested interest in the agency; therefore, we have always operated with great integrity and superior efficiency in order to provide the highest level of service and advice to our clients. Client satisfaction and retention are the cornerstones of our culture and we strive to meet the needs of our clients.

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  • James Sidford, RHU, ChHC®
    James Sidford, RHU, ChHC®
    President

    James is responsible for the leadership and growth of Austin & Co., Inc., in addition to new business and client retention in employee benefits.

  • Michael Brooks, CSRM
    Michael Brooks, CSRM
    Executive Vice President

    Mike oversees the commercial lines, claims and personal lines departments, with responsibilities for product management and carrier relationships, while maintaining a large and varied client base.

  • Christina Maltbie
    Christina Maltbie
    Treasurer

    Christina is responsible for directing Austin & Co.'s financial activities, including financial planning, accounting practices, internal controls, information services activities and internal human resource functions.

  • Kellie Baldwin
    Kellie Baldwin
    Director of Employee Benefits and Technology Solutions

    Kellie manages the operations of the Employee Benefits Department and is focused on the development and enhancement of technology services and solutions for our clients.

  • Shawn Berger, CSRM
    Shawn Berger, CSRM
    Account Executive

    Shawn is responsible for marketing commercial and business insurance products while offering risk management consultation service to clients and prospects.

  • Tracie Boyle, CEBS®
    Tracie Boyle, CEBS®
    Account Manager

    Tracie is responsible for managing the daily employee benefit needs of large employer groups.

  • Hope DeRocha, PHR, SHRM-CP®
    Hope DeRocha, PHR, SHRM-CP®
    Director of HR Consulting Services

    Hope is responsible for the leadership of the human resource consulting department and works closely with Austin's benefits and commercial divisions to deliver strategic solutions to our clients.

  • John Keegan
    John Keegan
    Account Executive

    John is responsible for cultivating new client relationships and client retention in the employee benefits division.

  • Kelly Hoffman
    Kelly Hoffman
    Account Manager

    Kelly is responsible for the service needs of Austin's NYSAIS Consortium in addition to managing the daily employee benefit needs of large employer groups.

  • Donna Kurz, CPCU, ARe, CSRM
    Donna Kurz, CPCU, ARe, CSRM
    Director of Commercial Lines Department

    Donna manages and coordinates activities including acquisitions, maintenance and retention of clients for the commercial lines, claims and personal lines departments.

  • Kelly Leach, GBA, SICS®
    Kelly Leach, GBA, SICS®
    Account Manager

    Kelly is responsible for managing the daily employee benefit needs of large employer groups.

  • Alicia Legg, HRIP®
    Alicia Legg, HRIP®
    Technology Senior Specialist

    Alicia is responsible for customizing solutions to meet our client’s unique workforce management and technology needs.

  • Stacey Lybrand, PHR, SHRM-CP®
    Stacey Lybrand, PHR, SHRM-CP®
    Senior Human Resource Consultant

    Stacey is responsible for the delivery of consulting services, customized compliance programs and regulatory guidance on many HR topics to meet the needs of our clients.

  • Martha Mabeus, ChHC®
    Martha Mabeus, ChHC®
    Account Executive

    Martha is responsible for cultivating new client relationships and client retention in the employee benefits division.

  • Erika Miller
    Erika Miller
    HCM Technology Specialist

    Erika is responsible for the day-to-day administration of Austin & Co.'s technology services.

  • Theresa Monick, REBC, CSFS®
    Theresa Monick, REBC, CSFS®
    Employee Benefits Account Manager Supervisor

    Theresa is responsible for managing the team of Employee Benefits Account Managers as well as managing the daily employee benefit needs of large employer groups.

  • Colleen Nelson, AINS, CSRM
    Colleen Nelson, AINS, CSRM
    Commercial Lines Product Manager

    Colleen works with the Executive Vice President in marketing initiatives, new business and renewal retention strategies and insurance carrier relationships for the commercial and business department.

  • Katrina Papa, GBDS, CSRM
    Katrina Papa, GBDS, CSRM
    Sr. Claims Specialist

    Katrina acts as the clients advocate by ensuring the policyholder receives the service, protection and benefits purchased through the claims process.  

  • Tina Payne, CPCU, CSRM
    Tina Payne, CPCU, CSRM
    Senior Account Executive

    Tina is responsible for marketing commercial and business insurance products while offering risk management consultation services to clients and prospects.

  • Lisa Johnson
    Lisa Johnson
    Technology Consultant

    Lisa is an independent consultant that assists Austin & Co. clients in the selection, evaluation and enhancement of HR and Benefits technology.