The material contained in this web site is provided solely for informational purposes. Nothing contained herein constitutes nor is intended to constitute an offer, inducement, promise, or contract of any kind. This is not, and should not be construed as an offer or solicitation to sell any product or any other insurance related instrument or solicitation to conduct insurance business in any jurisdiction. Information and services on this site shall not be deemed to constitute advice for insurance or benefit purposes.

The information and descriptions contained in this site are intended as general information and are not necessarily complete descriptions of all terms, exclusions and conditions applicable to the products and services offered by Austin & Co., Inc. For complete details and important exclusions, please refer to policy documentation. It is also not to be deemed the rendering of legal or insurance advice. If legal advice is sought, contact an attorney. Please do not send Austin & Co., Inc. information that you consider confidential. Information that is transmitted by e-mail over the Internet is not secure and can be intercepted and read by other Internet users. Additionally, Austin & Co., Inc. will not use e-mail to transmit responses that contain private or confidential data on an individual. No coverage can be bound or altered nor can any claim be reported via this website, e-mail, social media or voicemail.

Despite the efforts of Austin & Co., Inc. to provide accurate information, it is not possible to completely ensure that all information is constantly correct. The information on this website is not guaranteed to be correct, complete or up-to-date. Austin & Co., Inc. assumes no responsibility for errors or emissions in the materials on this web site. This web site may contain links to websites not maintained by Austin & Co., Inc. Any links to non-Austin & Co., Inc. sites are provided as a courtesy. Austin & Co., Inc. is not responsible for the contents of any linked site or any link contained in a linked site, nor does inclusion of a link in this web site imply recommendation, approval or endorsement of the site by Austin & Co., Inc. No materials on this site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without the prior written permission.

Please contact us if you have any questions about the terms under which this site is operated, or call us with any questions.



Privacy Policy


Information Collection, Use, and Sharing

To better serve and keep our clients/prospects up-to-date, we collect, store, and use demographic and contact information as well as any notes or data you share with us. 

  • We use the information we have to send you marketing communications, communicate with you about our services, and let you know about our policies and terms. 

  • We also use your information to respond to you when you contact us.

  • We use the information we have to develop, test and improve our services, including by conducting surveys and research, and testing and troubleshooting new services, products, and features.

Austin & Co. uses and processes your information for specific purposes that you have consented to and for purposes that is necessary for legitimate company interests, such as verifying your identity or account information in connection with our products/services, carrying out your requests of us in connection with our products/services, like identifying appropriate products/services, and/or responding to customer inquiries.
Categories of information we collect include: Information and Content you provide and Information about transactions made on our Products/Services.
We are the sole owners of the information collected and store this information until you request us to delete it. We have access to/collect information that you voluntarily give us or that you have provided to other associations or third parties that we work with (such as industry associations that we participate as vendors/sponsors and receive lists of contacts) and publicly accessible sources (such as information being shared publicly through your own choices and prior actions as well as membership lists on industry association public websites).  This information remains in the United States. 
We do not use your personal data to make automated decisions, like credit scoring or profiling users. We do not sell or solicit the sale of your personal information.


Data is secure and encrypted end to end at Austin & Co. – that includes data at rest, in transit, and remotely accessed. We secure information via phone, on our servers, and on our devises. 

Legal Requests and Harmful/Illegal Activity

We access, preserve and share your information in the following ways: We access, share and preserve your information in response to valid legal requests, such as search warrants, court orders or subpoenas, if we have a good faith belief that we are legally required to do so. This may include responding to legal requests from jurisdictions outside of the United States when we have a good-faith belief that the response is legally required in that jurisdiction, affects users in that jurisdiction, and is consistent with applicable legal standards. In addition, we access, share and preserve your information when we have a good-faith belief that it is necessary to detect, prevent or address harmful or illegal activity like fraud, bodily harm, unauthorized use of our products/services and violations of our terms or policies, and to protect ourselves, you or others, including as part of regulatory investigations and proceedings. We may be required to access and/or preserve all of part of your information for an extended period when it is the subject of a legal request, legal duty or an investigation by the government or Austin & Co. regarding possible violations of our terms or policies, or to prevent harm.

Your Access to and Control Over Information

If you do not want us to have your information, we will be unable to fulfill any current or future requests and unable to keep you informed of our services and news. You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via email, phone, or the contact form on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Restrict or withdraw your consent of your data.
  • Express any concern or object to our use of your data.


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information

Policy Modifications

We maintain the option to modify this privacy at any time by electronic notice posted on our website. Your continued use of our website or lack of notice regarding your data after the date that such notices are posted will be deemed to be your agreement to the changed terms.

Contact Details

Please let us know if you have any questions or comments about our Privacy Policy by contacting us via email or writing to us at the address below:
Austin & Co., Inc.
ATTN: Marketing Coordinator
20 Corporate Woods Blvd.
Albany, NY 12211



Social Media Comment Policy and Disclaimer

Thank you for being a fan of Austin & Co., Inc. social media channels. Austin & Co. participates in social media in order to engage individuals and organizations. Austin & Co. provides content on social media to encourage participation with our messages and discussion. If you have any questions, please contact us.

Our social media resources do not substitute professional recommendations; they provide general information and should not be relied upon as legal advice. We do not transact business via social media nor make any formal or legal acknowledgment of client or non-client requests through social media. You cannot bind or alter coverage nor can any claim be reported via our website, e-mail, social media, or voicemail.

Posted comments and images do not necessarily represent the views of Austin & Co.
External, non- Austin & Co. links do not constitute official endorsement on behalf of Austin & Co. Furthermore, we are not responsible for the material on any third party links. We do not agree with or endorse every comment that individuals post on our pages.

While we encourage followers to share their thoughts and opinions on Austin & Co.’s social media pages, we expect that this will be done in a respectful manner. We aim to keep the conversation positive and engaging, and we hope you do as well. Please remember that the Internet is not private, and there is no such thing as a “private” social media site. All comments and/or links posted on Austin & Co.’s social media sites will be reviewed and may be deleted. Comments will be deleted if they contain:

  • Hate speech
  • Profanity, obscenity or vulgarity
  • Nudity
  • Defamation to a person or people
  • Name calling and/or personal attacks
  • Comments whose main purpose are to sell a product
  • Comments that infringe on copyrights
  • Spam comments, such as the same comment posted repeatedly on a profile
  • Posts including copyrighted, rights reserved, non-perpetual use, etc. property
  • Other comments that Austin & Co. deems inappropriate

We understand that social media is a 24/7 medium; however, our moderation capabilities are not. We may not see every inappropriate comment right away, and we are trusting in the maturity of our community to ignore personal attacks and negative speech or respond politely. Repeated violations of the Austin & Co. comment policy may cause the author to be blocked from Austin & Co.’s social media profiles.

Anyone who posts on our social media sites understands that to the fullest extent permitted by law, Austin & Co. will not be liable to any Customer for any indirect, incidental, consequential, special or punitive damages due to Customer content. In addition, Customer agrees to indemnify Austin & Co., from and against all third party claims to the extent that such conduct has resulted from or is alleged to be resulted from the conduct of the Customer.